Trust and transparency
This policy explains the information EduBridge uses to respond to families and operate its online tutoring service.
Last updated 15 August 2026
EduBridge may receive contact details, parent or guardian information, student details, school grade, curriculum, subjects, learning goals, availability, account information and messages that you choose to submit.
When a lesson or platform feature is used, the service may also store operational information such as session schedules, attendance, files, classroom activity and support communications.
Information is used to respond to enquiries, understand learning requirements, match suitable tutoring support, operate accounts and classrooms, manage sessions, communicate service updates, provide support and improve the website and service.
EduBridge does not activate website analytics until a visitor gives analytics consent through the cookie preference panel.
The service is designed for educational support involving children. A parent or guardian should provide or approve the information required to arrange tutoring and should supervise account and service decisions for a child where appropriate.
EduBridge may use service providers for hosting, authentication, communication, video classroom operation, analytics after consent, file storage and other operational functions. Access should be limited to what is needed to provide or support the service.
Tutors and authorised team members may access relevant learning and scheduling information when needed for tutoring, administration, safety or support.
EduBridge uses technical and organisational controls intended to protect information. No online system can guarantee absolute security, so users should protect passwords and report unusual account activity promptly.
Information is retained for as long as reasonably required for the service, operational records, support, dispute handling and legitimate business needs, then deleted or anonymised where appropriate.
You may ask to review, correct or delete personal information, subject to identity verification and any information that must be retained for legitimate operational or record-keeping reasons.
Cookie preferences can be changed at any time using the privacy control in the website footer.
This page may be updated when the service or its information practices change. The date at the top shows the latest published version.